mode of payment.If you don't receive your refund within 14 business days,or you receive the wrong refund amount, please contact us. (For the incorrect refund amount, please send your order number and add a brief description of the error and we'll be more than happy to help you).
Is VAT included separately in the invoice?
We will send you by e-mail a delivery note / invoice for each delivery made.
VAT amount is included in the invoice.
If you need an additional copy of your invoice, please send us a message.
Payment methods :
Bank transfer payment method :
Please transfer the amount corresponding to the order you wish to pay to our bank account.Here are our bank details:
Account holder: Alvolis LTD
IBAN: LU46 6191 FE9M 9BQL JBJN
BIC : SOXALULL
Banque :Sogexia S.A., 68 Mühlenweg, L-2155 Luxembourg
When transferring, please indicate your order reference and the 9 characters that were sent to you by e-mail. Remember to always pay each order separately.
,When you make the transfer, please note that the amount is immediately debited from your account, but it must take 1 to 3 days before it is cashed. Upon receipt of payment, we proceed to the shipment of your order within the period indicated at the time of purchase.
Credit card payment method :
We have various secure payment methods on our e-shop:
We accept payment with the following credit cards:
Knowing that customers who shop online need to be assured that it is both safe and secure, we've added an extra level of security for Visa and MasterCard payments, which protects you from the unauthorized use of your credit card. 3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode.
Change the payment method:
For technical reasons, it is unfortunately not possible to change the payment method if you have already placed your order.
If you still want to change your payment method, please cancel your order and go to our e-shop to place a new order and select the desired payment method.