Question about an item / an order:

Why is it indicated that my order has been delivered when I have not received anything?

In the event that the status of your order indicates “delivered”, while the items have not yet been received, please first make sure that your package has not been dropped off at a neighbor's or at a post office, by using our carrier's delivery tracking.

If you have not received a shipment number, please send us a message

Choose a delivery date:

1 / Can I choose the delivery date?

You will not be able to choose a delivery date, if your order is delivered by parcel, but the carrier will contact you by phone before the order is handed over, and you will then have the possibility to arrange an appointment directly with the carrier.

If you want to know how your order is shipped, please log into your customer account, and go to the MY ORDERS section.

Status / situation of my order:

1 / What is the status of my order?

Once the status of your order has changed to "shipped", we will send you a confirmation email with the shipping number corresponding to the items ordered.

By clicking on this number, you can follow the progress of the delivery as closely as possible.

For more information regarding shipping data for delivery tracking, please send us a message using the button below to the right.

Order not delivered, correct address:

Why did I not receive my order when the delivery address is correct?

In very rare cases, a delivery may not reach its intended destination, when the shipping information is incorrect or the transmission system fails to communicate the data.

 

You will have the possibility to request the reshipment of your order. To do this, please check the delivery address provided, and make sure the name on the doorbell is correct. Then please send us a message using the button below right.

Item missing on delivery

1 / Why is an item missing on delivery

If you have noticed that some items are missing during the delivery of your order, it may be sent by different shipping means and therefore the order is then delivered in several times. Please check the progress of your order by logging into your customer account, and go to the My orders section. If your order status says "Delivered", please send us a message using the button below to the right.

2 / What is the status / situation of my order?

You will be able to check the progress of your orders by logging into your customer account, in the My orders section.

Once the status of your order changes to “shipped”, we will send you a confirmation e-mail, including the shipping number corresponding to the items ordered. By clicking on this number, you can follow the progress of your order as closely as possible. the delivery.

3 / How to cancel my order?

If you want to cancel an order placed on our online store, simply send us a message using the button below on the right,

Then you will receive a confirmation email to your email address when the cancellation is successful. We inform you that the reimbursement made by our accounting department may require, in some cases, up to 30 days (see our General Conditions of Sale).

You can also refuse delivery of the item even if your order is already being shipped when you send us your request, if you maintain your desire to cancel your order

4 / How long does it take for a refund?

The reimbursement period is made in a maximum of 30 days, it starts from the day of the acquisition of your cancellation confirmation message, in case the 30 days have passed and you have not yet received your reimbursement, please send us a message

Modify my order:

1 / Can I modify my order?

Currently, for technical reasons, it is not possible to modify an order that has already been finalized. But if you still want to change it, please cancel it and reorder our online store for the item you want.

2 / How to cancel my order?

If you want to cancel an order placed on our online store, simply send us a message using the button below on the right,

Then you will receive a confirmation email to your email address when the cancellation is successful. We inform you that the reimbursement made by our accounting department may require, in some cases, up to 30 days (see our General Conditions of Sale).

You can also refuse delivery of the item even if your order is already being shipped when you send us your request, if you maintain your desire to cancel your order

Missing order confirmation:

1 / Why haven't I received an order confirmation?

Usually, sending the order confirmation to your e-mail address takes 24 hours at the latest after completing your order.If you have not received an order confirmation, please check that it is not found. not in your spam folder, If this folder also does not contain the message in question, please send us a message using the button below on the right.

Change the delivery address:

1 / Do I change the delivery address?

You must first check the progress of your order by logging into your CUSTOMER ACCOUNT, and go to the MY ORDERS section.

Unfortunately, you will not be able to change the delivery address if the status of your order has already been sent, because it will be too late.

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