DAMAGED ARTICLE

1 / What to do if I receive a damaged item?

If the item received is damaged, please send us a short description of the damaged parts with their denomination, as well as pictures of these parts.

2 / How to acquire spare parts?

If spare parts are available, we will get them to you as soon as possible.

 Otherwise, we will send you a return slip and a return label to your email address and these should be printed. If the damaged parts cannot be replaced (lack of spare parts) or if the damage is serious, the return slip must be included with the package and the original label must be hidden by sticking the new label newly received.

 The item should be packaged in such a way as to avoid further damage, or just in the sound original packaging if you have saved it.

If the item is delivered by a furniture transport company, the latter will collect the packaged item from you after having decided on an appointment with you by telephone. Then we will send you the replacement item as soon as the item is returned to our warehouse,

3 / How to benefit from the guarantee on a defective item?

You receive 2 years warranty from the day of purchase for all items purchased from our store, if you wish to benefit from the warranty on a defective item, please send us a short description and pictures of the damage found.

INCOMPLETE DELIVERY

1 / What to do if I receive an incomplete article?

In the event that you receive one of the items in your order that is incomplete, you can send us a message using the button below on the right,

It is necessary to mention the precise description of the missing parts, then we send you these parts as soon as possible, if they are available in stock.

2 / How to acquire spare parts?

If the item received is damaged, please send us a short description of the damaged parts with their denomination, as well as pictures of these parts, by clicking on the "send a message" button.

If spare parts are available, we will get them to you as soon as possible, or we will send you a return slip and a return label to your email address.

If the damaged parts cannot be replaced (lack of spare parts) or if the damage is serious, the return slip must be attached to the package, and the original label must be hidden by sticking the new label newly received. . The item should be packaged in a way to avoid further damage, or just in the original, healthy packaging if you have kept it, then the package should be dropped off at the nearest post office to you. you.

We pay the shipping costs as soon as the item is returned to our warehouse.

If the item is delivered by a furniture transport company, the latter will collect the packaged item from you after having decided on an appointment with you by telephone. Then we will send you the replacement item as soon as the item is returned to our warehouse.

RETURN AN ITEM

1 / How to return an item?

If you wish to return an item that you have already purchased on our site.

When we have received your request via the message, we will send you a message including a return slip and a return label to your e-mail address which will be printed.

The return slip must be attached to the package and the original label must be hidden by sticking the new label on the old one. The item must be packaged in such a way as to avoid other additional damage, during transport, or in its original healthy packaging that you will have kept, Then the package must be dropped off at the post office nearest to you. We pay the shipping costs as soon as the item is returned to our warehouse.

If the item is delivered by a furniture transport company, the latter will collect the packaged item from you after having decided on an appointment with you by telephone. Then we will send you the replacement item upon return of the item registered in our warehouse.

2 / What to do if I receive an incorrect item?

If we receive an incorrect item, we need a short description of the wrong parts, mentioning their name which is in the assembly instructions, as well as pictures of the wrong item.

When we have received your message, we will send you a return slip and a return label to your e-mail address for printing.

The return slip must be attached to the package and the original label must be hidden by sticking the new label on the old one. The item must be packaged in such a way as to avoid further damage, during transport, or in its original healthy packaging that you will have kept, then the package must be dropped off at the post office nearest to you. We cover the shipping costs as soon as the item is returned to our warehouse

If the item is delivered by a furniture transport company, the latter will collect the packaged item from you after having decided on an appointment with you by telephone. We will then send you the replacement item upon return of the item registered in our warehouse.

3 / What is the status of my return shipment?

Once our warehouse has registered the return of the item you wish to exchange, we will inform you via your e-mail address, and after verification of the item in question, that we will proceed with the exchange of the item. as quickly as possible.

Please message us with any questions regarding the exchange status of your item.

4 / How long do you have to wait for a refund?

The reimbursement period is made within a maximum of 30 days, it starts from the day of acquisition of your cancellation confirmation message.

In case the 30 days have passed and you have not yet received your refund, please send us a message.

CANCEL AN ITEM / ORDER

If you want to cancel an order placed on our online store, all you need to do is send us a message.

Then you will receive a confirmation email to your email address when the cancellation is successful. We inform you that the reimbursement made by our accounting department may require, in some cases, up to 30 days (see our General Conditions of Sale).

You can also refuse delivery of the item even if your order is already being shipped at the time you send us your request, if you maintain your desire to cancel your order.

1 / How long does it take for a refund?

The reimbursement period is made in a maximum of 30 days, it starts from the day of the acquisition of your cancellation confirmation message, in case the 30 days have passed and you have not yet received your reimbursement, please send us a message

EXCHANGE AN ITEM

1 / How to exchange an item for another?

For technical reasons, we are unable to exchange one item for another in a single order. But you can return the unwanted item to us and order the item you want from our online store.

2 / How do I return an item?

If you would like to return an item that you have already purchased on our site, please send us a message using the button below to the right.

When we have received your request, we will send you a message including a return slip and a return label to your e-mail address which will be printed.

The return slip must be attached to the package and the original label must be hidden by sticking the new label on the old one. The item must be packaged in such a way as to avoid further damage, during transport, or in its original healthy packaging that you will have kept, then the package must be dropped off at the post office nearest to you. We cover the shipping costs as soon as the item is returned to our warehouse

If the item is delivered by a furniture transport company, the latter will collect the packaged item from you after having decided on an appointment with you by telephone.

3 / What is the status / situation of my exchange?

Once our warehouse has registered the return of the item you wish to exchange, we will inform you via your e-mail address, and after verification of the item in question, that we will proceed with the exchange of the item. as quickly as possible.

Please message us with any questions regarding the exchange status of your item.

4 / How long does it take to receive a new item following an exchange?

The delivery of an item following an exchange procedure will take the same times as those displayed for the item in question on our online store. In the event that your item is shipped by a furniture transport company, we perform a simultaneous exchange, so the delivery of the exchange item is made at the same time as the recovery of the damaged item.

Please send us a message using the button below to the right with any questions regarding the exchange status of your item.

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